Privacy Policy
Last updated: 2 September 2026
This policy explains what Hoang Ho Thanh Truc (“What Repairs Cost”, “we”) collects when you use https://whatrepairscost.com, why, and what you can ask us to do about it. It is written to be read, not to be impressive.
The short version
This site has no sign-up, no account and no contact form. We do not ask you for your name, address or email in order to use it. The main thing that happens here is that you read a page and, if you want to, place a phone call — and that call goes through a tracking number operated by a third-party partner who connects you to a contractor.
What we collect
Server and analytics data. Like most websites, our host records requests: IP address, browser and device type, the page requested, the referring page and the time. We may also use a web analytics tool that records similar information about pages viewed and how visitors move through the site.
Advertising parameters. If you arrived from an advertisement, the link may carry identifiers in the URL that tell us which ad and which search term brought you here. We use these to work out which of our ads are worth paying for.
Phone calls. The number shown on our service pages is a tracking number provided by a lead-network partner, not our own line. When you call it, that partner — not us — handles the call: they connect you to a contractor and may record the call, capture your caller ID and note the call's length and outcome. Their handling of that call is governed by their own privacy policy and by the contractor's. We receive summary information about calls, such as duration and whether the call qualified for a referral fee.
Email. If you email us, we hold that email and your address so we can reply.
What we do not collect
We do not collect payment details, because you never pay us. We do not run a newsletter or sell email lists. We do not knowingly collect information from children under 13.
Why we use it
- To operate and secure the site.
- To measure which pages and which advertisements are effective, so we know where to spend.
- To connect you with a contractor when you choose to call.
- To reconcile referral fees with our partners.
- To meet legal and record-keeping obligations.
Who we share it with
Our hosting, analytics and advertising providers, who process data on our behalf. Our lead-network partner and, through them, the contractor you are connected with — a contractor needs your name and address to attend a job. We do not sell your personal information for money.
Cookies and similar technologies
We may use cookies or similar identifiers for analytics and advertising measurement. Most browsers let you refuse or delete cookies in their settings. Refusing them will not stop the site working, because nothing here requires you to be logged in.
How long we keep it
Server logs and analytics data are kept for as long as our providers retain them under their standard settings, typically no more than 26 months. Email correspondence is kept as long as needed to deal with the matter and to keep a record of it. Call records are held by our lead-network partner under their own retention schedule.
Your rights
Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to correct it, to delete it, to limit how it is used, and to opt out of its sale or of targeted advertising. California residents have these rights under the CCPA as amended by the CPRA, and several other states now provide comparable rights.
To exercise any of them, email hello@whatrepairscost.com with “Privacy request” in the subject. We will not treat you differently for asking. We may need to ask you for information to confirm who you are before we act, particularly for a deletion request.
Because a phone call is handled by our partner rather than by us, a request about the content or recording of a call may need to be directed to them, and we will tell you who they are so you can do that.
Where your information is handled
We operate from outside the United States and use service providers located in the United States and elsewhere. Information collected through this site may therefore be transferred to and processed in countries other than your own.
Changes
If we change this policy we will update the date at the top. Material changes will be described here rather than made quietly.
Contact
Hoang Ho Thanh Truc
Hanoi, Vietnam
hello@whatrepairscost.com